![]() ![]() The security person actually replied and said that they always open late and he does not know why. As I was walking towards the store from the parking lot, I ran into a mall security person and I said to him that the sign in front of the store says that it should be open by 9am, but I was here yesterday at 9:20am with few other customers and it was still not open so I hope they are open by now since it was already 9:30am. I had the most horrifying shopping experience of my life at this Burlington Store at Hawthorne. THEY MAY KEEP MERCHANDISE YOU ALREADY PAID FOR. PLEASE DOUBLE CHECK YOUR BAG BEFORE YOU LEAVE THE CASHIER AT BURLINGTON ELIZABETH. I usually shop in Yonkers and they are all nice but Elizabeth's location in worst in customer service. There is no empathy or asking my receipt detail to at least know who attended to me. All she could say was "come back for it". I told her that i am all the way in NY and I will have to pay toll plus gas that are expensive. Rochelle came on line and said the same thing. This statement surprised me and I request a supervisor. ![]() Upon getting home in New York, I discovered that a wristwatch which was among 21 items was intentionality kept behind and was not put in the bag.Īt about 8.45pm samee day when I realised this, I called the store and spoke to one Ronald or Donald who casually said "come back and get". I purchased item worth $267 at Burlington in Elizabeth NJ (651 Kapowski Road) on 7/15/22 and paid to a cashier named on the receipt as Reginald. I like quality, and am willing to pay more than $18.30 to get it. This is now geared to a different clientele. I don t want to break my neck because of them. I think the buyers need to review their UNISA products. The store loojs unkempt like a thrift market, not a place for savvy shoppers. Marshall s manager profusely apoligized and offered a gift card. ![]() I reported her and the incident to Stephanie at corporate customer complaints, but unlike with Marshall s, with whom a similar incident occurred, I am not sure I ll get anywhere. She had a great opportunity to keep a return customer and blew it. ![]() When I explained I d shopped at Burlington in the 90s and still wear the London Fog, Perry Ellis, Calvin Klein, Anne Klein coats and jackets that I paid 1000s for and would no longer do so, she tartly responded, We ll survive.the store makes more than 1000s a year. I showed her the deduction from my checking account dated and asked her to run the debit card thru the system, but apparently they purge after a few months. When I attaempted to return them for either the $18.30 or another pair of equal vale, the manager Justine said, Sorry, 45 days max and w/t a receipt I can t help. I spreadeagled on the sidewalk almost hitting my head against a brick building. Over the 6 months they d stretched, causing me to trip several times, and the last time, the thong mechanism between my toes totally pulled away from the sandal. Within 6 months, they totally disintegrated.apparently made of plastc. Bought a pair of UNISA sandals at the Ventura Burlington Coat Factory outlet store. ![]()
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